Shipping Policy
1. Order Processing Time
Orders placed on Twlish.com require 2-3 business days for processing before they are shipped. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.
2. Shipping Carrier
We exclusively use the United States Postal Service (USPS) for shipping our products. All orders are shipped via USPS services.
3. Free Shipping
We are delighted to offer free shipping on all orders shipped within the United States. Please note that free shipping applies to standard shipping services provided by USPS.
4. Shipping Timeframes
The estimated shipping timeframes are determined by USPS and may vary based on your location and the shipping option selected during checkout. Standard shipping times typically range from 5 to 10 business days.
5. Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email containing a USPS tracking number. This tracking number allows you to monitor the status and location of your package through the USPS website.
6. Shipping to P.O. Boxes and APO/FPO Addresses
We are happy to ship to both P.O. Boxes and APO/FPO addresses using USPS services. Please ensure accurate and complete address information when placing an order.
7. International Shipping
At the moment, we only ship within the United States. For international shipping inquiries, please contact us at [contact@twlish.com] to discuss available options and associated costs.
8. Refund Policy
If you have any concerns about the delivery of your order, please refer to our Refund Policy, which outlines the process for requesting refunds or returns within 30 days of purchase.
9. Address Accuracy
It is crucial to provide accurate and complete shipping information when placing an order. Twlish.com is not responsible for any delays or issues resulting from incorrect or incomplete addresses provided by customers.
10. Contact Information
If you have any questions or require further assistance regarding our Shipping Policy, please contact us at [contact@twlish.com].
By placing an order on Twlish.com, you agree to the terms outlined in this Shipping Policy.
