Refund Policy
1. 30-Day Refund Policy
At Twlish.com, we want you to be completely satisfied with your purchase. Therefore, we offer a 30-day refund policy from the date of purchase. If you are not satisfied with your product for any reason, please follow the guidelines below to initiate the refund process.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The request for a refund is made within 30 days of the original purchase date.
- The product is in its original condition, unused, and in its original packaging.
3. Eligibility for Refund
To request a refund, please follow these steps:
- Contact our customer support team at [contact@twlish.com] within 30 days of the purchase date.
- Provide your order number and a detailed explanation of the reason for the refund request.
4. Refund Process
Once your request is received and approved, we will initiate the refund process. Please note:
- The refund will be issued to the original payment method used for the purchase.
- It may take a few business days for the refund to be reflected in your account, depending on your financial institution.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label for the return.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at [contact@twlish.com].
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Please check this page periodically for changes.
By making a purchase on Twlish.com, you agree to the terms outlined in this Refund Policy.
